Shipping and Returns Policy
If you need to return an item within 14 days of purchase please contact us at firstname.lastname@example.org to arrange. Please do not return anything to us without prior approval.
The cost of return postage for faulty or incorrect items (not what was ordered) will be reimbursed by Oakie Baby upon receipt and inspection of the return. A copy of the shipping receipt should be emailed to email@example.com for reimbursement to be processed. If a faulty item is returned along with exchanges or change of mind returns this does not apply. The cost of return postage for any other reason is at the customers expense and should a replacement be required additional shipping will be charged.
A replacement will be offered on all faulty or incorrect products returned unworn and unused, with all tags/packaging still attached and intact. Should a replacement not be available a refund will be offered.
A store credit will be offered for change of mind or where the incorrect size was ordered. No refunds will be provided in these situations. We don't offer exchanges as additional shipping needs to be charged so if an exchange is wanted a store credit will be issued and you may place a new order for the replacement items using the code given.
The customer will be notified via email upon receipt and inspection of the returned item(s) to advise once the return has been finalised and store credit has been issued.
Please note, there are no exchanges or refunds on any sale items or for teethers, headbands, beanies or snuggle me organic loungers which are non-returnable unless faulty for hygiene reasons.
If you wish to cancel an order once it has been placed you may do so within 24 hours of placing the order, providing it hasn't shipped already. If the order was paid with Afterpay there will be a 6.5% restocking charge to cover the Afterpay fees as unfortunately these fees are not reimbursed to me.
We aim to ship all orders within 48 hours of the order being received. The exception to this is where a pre sale item is ordered, in this case your order will ship once the pre order stock has arrived in store. Orders will not be split where a presale item is ordered with in stock items unless the split shipping option is selected at checkout. If you would like some items sent earlier please ensure you select 'Split Shipping'. If you've already ordered and would like it split then please contact us via our contact us page and we can arrange to invoice you for the extra shipping to split.
We offer an express shipping option for orders shipping within Australia. Express orders will be shipped within our usual shipping timeframe of 48 hours but will be sent express with Australia Post.
All Australian orders are sent via Australia Post and International orders are shipped via DHL. You will be notified via email once your order has shipped and tracking details will be sent to you.
Please note during a big release or a sale shipping times may be slightly longer as we work through larger than usual order volumes, we will always endeavour to get your order out as soon as we possibly can and in these situations your patience is appreciated.
If you ever need anything shipped urgently we are always here to help and will do whatever we can to assist so get in touch via our contact us page and we will see what we can do.